1. Eligibility for Returns

• Items must be in their original condition and packaging.

• Returns must be initiated within 7days of receiving the order.

• Some items, such as perishable goods and personal care products, may not be eligible for return.

2. Return Process

• Customers must contact our support team to initiate a return.

• A return authorization and instructions will be provided.

• Items must be returned to the designated address provided by Terlo Market.

3. Refunds and Exchanges

• Refunds will be issued to the original payment method upon receipt and inspection of the returned item.

• Exchanges may be offered if the item is defective or incorrect.

• Shipping fees for returns may apply unless the return is due to an error on our part.

4. Damaged or Defective Items

• Customers must report damaged or defective items within 2 day's of delivery.

• We will arrange for a replacement or refund upon verification of the claim.