Shipping Policy

 At Terlo Market, we make sure your orders reach you safely, efficiently, and without surprises.

 1. Where We Ship

 We deliver across Ghana and to selected international destinations. Shipping availability may vary depending on your location.

 2. Delivery Time

 Estimated delivery: 15–30 business days

(Excludes weekends and public holidays.)

 > No extra shipping charges – your shipping fee is already included in the product price.

You only pay what you see. 

Enjoy free shipping on select items or during special promotions.

 3. Order Processing

 Orders are processed within 1–2 business days.

Please allow extra time during peak seasons or holidays.

 4. Tracking & Updates

 As soon as your order ships, you'll receive a tracking number via email.

You can track your order in real time using our system.

 5. Lost or Delayed Deliveries

 If your order is delayed beyond the estimated timeframe, please contact us — we’re happy to help.

For lost shipments caused by courier issues, we’ll investigate and provide a refund or replacement where applicable.

 6. Returns & Exchanges

 Items must be returned in original condition and packaging.

 You must request a return within 2 days of receiving your order.

 Return shipping fees may apply, unless the item is defective or incorrect.